Warranty

LZ Decor's Warranty Statement

At LZ Decor, we are committed to providing high-quality furniture that meets your expectations for both style and durability. To ensure your complete satisfaction, we offer the following warranty on our products:

For all products sold in Australia, LZ Decor will provide a two year warranty, starting from the date of delivery. This warranty covers any manufacturing or material defects that are not a result of normal wear and tear or natural characteristics of the material used. 

This warranty does not cover:

  • Normal wear and tear, including but not limited to fading, pilling, and softening of foam.
  • Damage caused by misuse, neglect, improper assembly, or failure to follow care instructions.
  • Damage from exposure to direct sunlight, extreme heat, or sharp objects.
  • Variations in wood grain, fabric color, or natural characteristics of the materials.
  • Commercial use or use in environments other than residential.

Warranty Claim Process

To make a warranty claim, please contact our customer service team at info@lzdecor.com and provide us with your purchase information and a description of the issue within 7 days. Our team will guide you through the warranty process and, if necessary, arrange for an inspection or repair. 

Please note, all Warranties are subject to the Australian Competition and Consumer Act 2010 (Cth), including Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). The benefits provided in the Warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which the Warranties relate.

Generally, the Warranties cover the replacement or repair (at our election) of any product that has a manufacturing or material defect that is not the result of normal wear and tear or other exclusions (as set out in these terms, below), or a natural characteristic of the material used. Repaired or replaced products or parts carry only the unexpired portion of the original period of the Warranties.

Warranties are not transferable. It is limited to the original purchaser specified in the original order only. The Warranties only apply to products that are used for normal domestic purposes and excludes products used for commercial or non-domestic purposes.

We value your trust in LZ Decor and are committed to ensuring that your furniture remains a beautiful and functional part of your home for years to come. For more information or to request service, please reach out to our customer support team at info@lzdecor.com