Have questions about your order, shipping, returns, or our products? You’re in the right place! Our Help & FAQ section covers everything you need to shop with ease at LZDecor. If you can’t find what you’re looking for, feel free to reach out to our friendly support team.
Where is your showroom located?
Our Showroom is located in Sydney, 99 St Hilliers Rd, Auburn NSW 2144
When are you open?
We are open Monday to Sunday, 10:30 am - 5:00 pm
Can I get an update on my order?
Please email us your order number, and we will provide an update on the status of your order.
How long is the pre-order?
Do you offer delivery and installation services?
Yes, we can. Please refer to our delivery page
How much is delivery?
This depends on the number of items you purchase. The delivery fee is calculated based on weight and volume, and we recommend contacting us for accurate pricing.
If I selected pickup, where do I pick up my goods?
Our showroom only displays items; pickups are made from our warehouse, located in Rosebery. The address and pickup instructions will be provided to you once the order is finalised.
Pickups can only be done Monday - Sunday, 11 am - 4 pm.
On collection or prior, we will please request and require positive ID of the buyer, the person who has made the payment for the goods. At our discretion and for security reasons we may reserve the right to not release goods being collected if no positive ID is provided and/or if a third party is collecting on behalf of a customer.
Special T&C
LZ Decor will not be responsible for any breakages/damages whatsoever when collecting and using your own transport/staff. LZ Decor will not be responsible for the assembly and unpacking done by customers when collecting.
If you have selected pickup, please ensure the following;
- You have a car, ute or truck which is big enough to accommodate the goods purchased.
- You have enough people to assist in carrying heavy items.
- You have rope and other protective materials for your vehicle, as LZ Decor will not be held responsible for any damages that may be caused to your vehicle.